Welcome to Our Shipping & Returns Page!
At Gamers Dream Hub, we strive to make your shopping experience as smooth as possible. Below, you’ll find all the information you need regarding our shipping policies and return procedures.
Shipping Information
Shipping Methods
We offer a variety of shipping options to ensure your order arrives promptly:
- Standard Shipping: Delivery within 5-7 business days.
- Expedited Shipping: Delivery within 2-3 business days.
- Next-Day Shipping: Available for select items, delivered the next business day.
Shipping Costs
Shipping costs are calculated at checkout based on your location and the selected shipping method. We also offer free shipping on orders over $500.
Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information. You can track your order status through the link provided in the email.
International Shipping
We currently offer international shipping to select countries. Additional customs fees and duties may apply, and these are the responsibility of the customer.
Returns & Exchanges
Return Policy
We want you to be completely satisfied with your purchase. If you need to return or exchange an item, please follow our return policy:
- Eligibility: Items must be in original condition, unused, and returned within [number] days of receipt.
- Initiate a Return: Contact our customer service team at info@gamersdreamhub.com to request a return authorization. Please include your order number and reason for the return.
- Return Shipping: Customers are responsible for the cost of return shipping unless the item is defective or incorrect. We recommend using a trackable shipping service for your return.
Refund Process
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5 days.
Exchanges
If you would like to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team within [number] days of receipt. We will assist you in resolving the issue promptly.
Need Assistance?
If you have any questions about shipping or returns, please don’t hesitate to contact our customer service team at info@gamersdreamhub.com. We’re here to help!
Thank you for shopping with Gamers Dream Hub! We appreciate your business and look forward to serving you again.
